These terms and conditions shall govern the supply of goods sold on www.deluxehairextensions.co.uk which is owned and operated by deluxehairextensions in our fabulous hair and beauty salon 12-14 north street Romford Essex RM1 1BH.
These terms and conditions shall constitute the entire and only agreement between us in relation thereto.
The Customer’s attention is drawn in particular to the provisions of clause 5 and 6.
1. DEFINITIONS & INTERPRETATION
1.1.1 Business Day means a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
1.1.2 deluxehairextensions means
1.1.3 Customer and/or You means the persons who purchase Goods from this website
1.1.4 Conditions means the terms and conditions set out in this document.
1.1.5 Contract means the contract between the trader and the Customer for the sale and purchase of the Goods in accordance with these Conditions.
1.1.6 Force Majeure Event has the meaning given in clause 7.
1.1.7 Goods means the goods (or any part of them) set out in the Order.
1.1.8 Order means the Customer's order for the Goods, as set out on the Website.
1.1.9 Website means the domain name www.deluxehairextensions.co.uk which is owned and operated by deluxehairextensions trader.
1.2 The headings in this Agreement are inserted for convenience only and shall not affect its construction;
1.3 A reference to a particular law is a reference to it as it is in force for the time being taking account of any amendment, extension or re-enactment and includes any subordinate legislation for the time being in force made under it;
1.4 A reference to one gender includes a reference to the other gender.
1.5 Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
1.6 A reference to writing or written includes faxes and e-mails.
2. THE CONTRACT BETWEEN US
2.2 The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions.
2.3 The Customer will receive confirmation of their Order which shall only indicate that the trader has received the Order. It shall not indicate that the Company has accepted the Customers offer even if payment is taken.
2.4 The Order shall only be deemed to be accepted once the Trader has despatched the Goods to the Customer, at which point the Contract shall come into existence unless the Trader has notified the Customer that:
2.4.1 the trader does not accept the Order;
2.4.2 deliveries cannot be made to the Customers area;
2.4.3 the Goods are out of stock;
2.4.4 the Goods the Customer ordered were listed at an incorrect price due to a typographical error or an error in the pricing information received by the Trader from its suppliers; or
2.4.5 the Customer has cancelled the contract in accordance with Section 5.
2.5 The Customer's Goods will not be despatched until full payment is received for the Goods.
2.6 In the event that the Order is refused, the trader will notify the Customer by e-mail and will refund the sum deducted by the Company from the Customers credit card as soon as possible within 28 days of the Order.
3.1.1 each delivery of the Goods is accompanied by a delivery note which shows the date of the Order, all relevant Customer and Trader reference numbers, the type and quantity of the Goods (including the code number of the Goods, where applicable) and special storage instructions (if any); and
3.2 The Trader shall use a third party Courier to deliver the Goods to the location set out in the Order.
3.3 Delivery of the Goods shall be completed on the Goods' arrival at the Delivery Location.
3.4 Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. The Trader shall not be liable for any delay in delivery of the Goods.
3.5 If the Trader fails to deliver the Goods within 28 days from the time the Customer placed the Order, its liability shall be limited to the Order total. The Trader shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer's failure to provide the Trader with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
3.6 If the Customer fails to accept delivery of the Goods when the Courier attempts to deliver the Goods, the Customer shall collect the Goods from their location at the Courier's depot.
3.7 If 5 Business Days have passed after the day on which the Courier notified the Customer that the Goods were ready for delivery the Customer has not accepted delivery of them, the trader may resell or otherwise dispose of part or all of the Goods.
4. PRICES AND PAYMENT
4.2 The trader may, by giving notice to the Customer at any time before delivery, increase the price of the Goods to reflect any increase in the cost of the Goods that is due to:
4.2.1 any factor beyond the Trader's control (including foreign exchange fluctuations, increases in taxes and duties, and increases in labour, materials and other manufacturing costs);
4.2.2 any request by the Customer to change the delivery date(s), quantities or types of Goods ordered, or the Specification; or
4.2.3 any delay caused by any instructions of the Customer or failure of the Customer to give the Trader adequate or accurate information or instructions.
4.3 The price of the Goods is exclusive of the costs and charges of packaging and transport of the Goods, which shall be invoiced to the Customer.
4.4 The price of the Goods is inclusive of amounts in respect of value added tax (VAT).
5. CANCELLATION AND RETURNS
5.2 The Customer may return the Goods and receive a refund for Goods that are defective and not fit for purpose at any time up until the end of the 28th day from the date the Customer received the ordered Goods.
5.3 To return or cancel Goods ordered online and to receive a refund the Customer must notify the trader first. The Customer can notify the trader by the following means:
5.3. By telephone: 07465 20668 from a UK landline or mobile phone);
5.3.3 By emailing customer service; firstname.lastname@example.org
5.4 Where the Goods are being returned without any faults or defects, The Customer must return the Goods at their own expense to the Company ensuring the Goods are returned in their original selling condition.
5.5 Where the Goods are being returned because they are faulty or not fit for purpose, trader will meet the cost of return on the condition that the Carrier is nominated by the trader.
5.6 The title and risk to the Goods shall remain with the Customer until the Trader is in receipt of the Goods and has confirmed their contents.
5.7 The Customer must exercise reasonable care and skill when packaging the Goods in order to ensure their safe return.
5.8 The trader reserves the right to repair or replace any faulty item at their discretion.
6. LIMITATION OF LIABILITY
6.1.1 death or personal injury caused by its negligence, or the negligence of its employees, agents or subcontractors (as applicable);
6.1.2 fraud or fraudulent misrepresentation;
6.1.3 breach of the terms implied by section 12 of the Sale of Goods Act 1979;
6.1.4 defective products under the Consumer Protection Act 1987; or
6.1.5 any matter in respect of which it would be unlawful for the Trader to exclude or restrict liability.
6.2 Subject to clause 6.1: